Terms & Conditions
These terms & conditions (“T&Cs”) exclusively govern the use of our website (corcodile.com) and the conclusion of distance contracts on the sales of products presented thereon. These T&Cs include mandatory legal consumer information about your rights and our duties referring to distance contracts and e-commerce. These conditions apply to all users-customers. By pressing the button. ”I have read and agree to the Terms & Conditions” customer/user agrees, fully accepts and undertakes to comply with these Terms.
Online Shop provider and your contractual partner is:
YES Group Ltd, Sofia
Phone: +359 893413418
represented by its Managing Director: Vasil Mitevski;
Court of Registration: Sofia;
VAT Identification No. BG201070797
Identify the user/customer in order reproducing his statement for acceptance of the Terms & Conditions and for your order is carried out by stored in the log – file server storage www.corcodile.com the IP address of the user/customer, and any other information.
Products that are available on the website of www.corcodile.com not constitute a legally binding offer, but are rather demonstrative online catalog, describing the product line of the Trader.
After clicking the button ” I have read and agree to the Terms & Conditions”, users agree to purchase goods, located in the basket. This action is legally binding. The customer receives an order confirmation and receipt of this confirmation is considered that the contract is concluded. When sending the order or confirmation, the contract has been concluded.
The Trader reserves the right to cancel the delivery of confirmed order if the goods are not available. In the absence of a stock of goods applied in the business week, the Trader notify the user/customer for depletion by sending a message to the specified e-mail address of the Customer or the designated phone number. If the transfer is made to the account of the Trader, the customer will be able to choose between refund or refusal of the order or a replacement order.
In a dispute related to online purchases, it could be referred to the European Commission-provides a platform for online dispute resolution (ODR). This is available at https://ec.europa.eu/consumers/odr/. We are neither under an obligation nor prepared to participate in a dispute resolution procedure that has been referred to a consumers’ conciliation board. If you have any questions, claims or complaints, our customer services team is happy to help. You can call them on +359 893413418 from Mondays to Friday between 9am and 6pm, or email them at firstname.lastname@example.org
On www.kzp.bg, you can find information about the conciliation committee and the steps to their formation.
All prices shown in our online shop are inclusive of statutory value added tax (“VAT”) and other price components
Additionally we charge shipping costs which are shown under the link “plus shipping costs” at the end of each product site and displayed separately in your basket.
We accept payment by direct debit in advance, by credit card . We will send you an invoice indicating our International Bank Account Number (IBAN) with your order confirmation. Payment is due upon receipt of the invoice. If payment is made by instant bank transfer, credit card, your bank account will be charged on the day of receipt of the invoice.
These Terms & Conditions may be changed unilaterally by the Trader.
The shipping orders will be processed under the below terms:
1. Each order is delivered to the specified address by the customer. The customer must provide access and possibility to receive the goods.
2. If the address is correct, the order will be shipped within 3 (three) business days.
3. If there is no access to the address and not possible to contact the customer, the order is considered canceled and the Trader is exempt from the obligation to make the delivery.
4. Disturbances in our business operations caused through no fault of ours, such as, without limitation, strike, lockout, and cases of force majeure that are due to an unforeseeable event for which we are not at fault, shall extend the delivery term accordingly. In the event that such disturbances prevent us from delivering the goods within one month from placing your order you may cancel the contract. Statutory rights of cancellation to which you are already entitled within the period of one month shall not be affected.
5. Free delivery on orders over 100 euro Orders under this amount are sent on behalf of a customer.
6. When the goods supplied do not correspond to the stated purchase by the Customer product and it can be established through an ordinary examination, the Customer may request delivered goods to be replaced by corresponded made by him for purchase within 48 hours of receipt.
Returns in the above paragraphs are made only at the time of delivery.
Upon receipt and payment of products, customer can make complaints and to ask for its return and refund of the price paid by him in the following cases:
If the product has a significant deficiency or discrepancy that could not be detected by routine examination of the goods;
Use if the product has a substantial defect which makes it unsuitable for its intended use;
Without giving any reason for returning the product if it is in its original form, packaging and quality.
Returns are accepted as follows:
within 14 days of receipt of goods when it concerns a defect or replacement.
The Trader will refund the customer the full amount of the paid not later than 30 days from the date on which the Customer has a claim. In case the payment is made with a credit or debit card, refund of sums will be made by reverse transaction on the card with which payment has been made within 30 days. *
Transport costs for returning the purchase are on behalf of the Customer.
To return product must be in an excellent condition:
– the product is not used;
– the packaging is preserved;
– the receipt and invoice is preserved;
Return and exchange / Consumers’ Right of Withdrawal:
If you enter into a legal transaction for a purpose that is, for the most part, outside your trade, business or profession and thus order as a consumer in our internet shop, you have a right of withdrawal according to the following conditions:
RIGHT OF WITHDRAWAL
YOU HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN 14 DAYS WITHOUT STATING ANY REASONS.
THE WITHDRAWAL PERIOD WILL EXPIRE AFTER 14 DAYS FROM THE DAY ON WHICH YOU OR A THIRD PARTY YOU NOMINATED AND WHO IS NOT THE CARRIER RECEIVED THE GOOD(S).
WHEN YOU WITHDRAW FROM THIS CONTRACT, WE ARE OBLIGATED TO REFUND ALL OF THE PAYMENTS THAT WE HAVE RECEIVED FROM YOU, EXCLUDING DELIVERY COSTS, WITHOUT ANY UNDUE DELAY AND WITHIN NO MORE THAN 14 DAYS AFTER RECEIPT OF YOUR NOTIFICATION OF WITHDRAWAL. FOR THIS REFUND, WE WILL USE THE SAME PAYMENT THAT YOU USED FOR THE ORIGINAL TRANSACTION, UNLESS EXPRESSLY AGREED OTHERWISE WITH YOU; IN ANY EVENT, WE SHALL NOT CHARGE YOU ANY FEES ON THE BASIS OF THIS REFUND. WE MAY REFUSE TO MAKE THE REFUND UNTIL WE HAVE RECEIVED BACK THE GOODS OR UNTIL YOU HAVE PROVIDED EVIDENCE THAT YOU HAVE SENT BACK THE GOODS, WHICHEVER IS EARLIER.
YOU ARE OBLIGED TO RETURN THE GOODS WITHOUT ANY UNDUE DELAY AND IN ANY EVENT WITHIN NO MORE THAN 14 DAYS AFTER THE DATE ON WHICH YOU NOTIFIED US OF THE WITHDRAWAL. THE DEADLINE WILL BE UPHELD PROVIDED THE GOODS HAVE BEEN DISPATCHED WITHIN 14 DAYS OF THE NOTIFICATION. WE SHALL BEAR THE DIRECT COSTS FOR THE RETURN OF THE GOODS.
YOU ARE ONLY REQUIRED TO COMPENSATE FOR ANY DIMINISHED VALUE OF THE GOODS, IF THIS DIMINISHED VALUE IS ASCRIBED TO AN UNNECESSARY HANDLING THEREOF ON YOUR PART TO TEST THE CONDITION, FEATURES AND MODE OF OPERATIONS OF THE GOODS.
Sample Withdrawal Form
(If you would like to revoke your contract, please fill out this form and send it back to us.)
To: YES Group Ltd, Alexander von Humbolt str1 Sofia, Tel. +359 893413418 E-Mail: email@example.com
I/We (*) hereby revoke the contract, agreed upon by me/us (*), for the purchase of the following goods/for the provision of the following services (*)
Ordered on (*)/ received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if delivered on paper)
Term of Payment
The payment of the orders is done in the following way:
Direct payment with credit/debit card
1. The Trader guarantees its user/customers confidentiality of information and personal data. They will be not used, provided or brought to the attention of third parties outside the cases and under the conditions set out in these Terms and Conditions. The Trader protects the personal data of the user/customer, become known by filling the electronic form in order to make an application for purchase, as this obligation shall cease if the customer has provided false data.
2.Subject to applicable law and the provisions of the General Conditions, the Trader may use the personal data of the Customer only for the purposes specified in the contract.
3.Any other purposes for which the data is used, will be tailored to the Bulgarian law, the applicable international instruments, Internet ethics, rules of morality and decency.
4.The Trader Is obliged not to reveal any personal information about the Customer to third parties – government authorities, companies, individuals and others, unless obtained the express written consent of the Client, information is required by state authorities or officials according to current law are entitled to demand and collect such information.
5.The trader is obliged to provide the information by law.