Home / Generative AI / Infographic: 6 Ways AI Chatbot can Transform Banking Industry by Anirban Guha

Infographic: 6 Ways AI Chatbot can Transform Banking Industry by Anirban Guha

banking ai chatbot

Even if the operation performs quickly and accurately, this, surprisingly, is only half the battle. To understand the user, we make a smart comparison and choose the closest intent. Machine learning and NLU algorithms allow us to measure the distance between replicas. For example, the phrase “spaceship” is closer to “airplane” than “scooter” and very far from “get a loan.” Assistant went according to the closest intention and fetched all the data about the deposit.

banking ai chatbot

Let’s find out how big brands are combining chatbot user engagement with seamless digital payments. Because financial chatbots can handle hundreds of transactions and inquiries at any given time. While bots take over the simple service queries, they take some weight off your agents’ shoulders. And the best part is, you won’t lose on customer satisfaction as bots can deliver personalized service to your customers. One of the most revolutionizing step in this regard is the introduction and implantation of chatbots that is redefining the banking experience in many ways.


In the past, banks have traditionally been cold in terms of virtual interactions. With a chatbot, the banking sector can now customize how they service customers. One of the biggest benefits of using chatbots in the banking industry is that it offers 24/7 availability for your customers. People might experience problems with their accounts at any time of the day. Thus, they don’t have the time to wait on calls to get in touch with a customer care representative.

  • Experts predict that the global AI market will grow over the next few years they expect the market value to rise to $190.61 billion in 2025.
  • Let artificial intelligence make people feel comfortable seeking information and sharing sensitive information.
  • On the other hand, AI software is dedicated to solving problems that would require human cognition, like recognizing certain patterns, learning, self-improving from previously processed data, and making future forecasts.
  • At Achievion, we can build AI software and apps powered by neural networks technology to help banks and financial institutions achieve the above-mentioned benefits.
  • As a business owner, every employee that you hire costs thousands of dollars to train and recruit.
  • It offers AI predictions on non-paying clients that apply for loans and reports of customers with a bad credit score.

Customers trust banks and financial institutions with their hard-earned money. Hence, it is the bank’s responsibility to take every precaution to protect it. Chatbots help customers keep track of all transactions by sending them timely notifications. They also notify of suspicious activity or transactions initiated on the account and help in the event of a hacked account.

Master Course in Chatbot Technology and Google Bard AI!

The fact that feedback collection is not a part of the transaction process makes it even more difficult. With chatbot AI technology, you can implement all of these ideas for 24/7 use. Often, banks have peak times and require extra staffing for busier times during the day or during specific seasons. In these cases, they need to have extra employees scheduled to deal with the higher volume of calls. This allows your employees to focus on more complex queries that can help your bank run smoother. Yes, Teloz’s Contact Center Service for Financial Institutions is fully compliant with industry regulations, including PCI DSS, GDPR, and other relevant regulations.

banking ai chatbot

Banks and credit unions are now utilizing AI-powered chatbots, or Artificial Intelligence virtual assistants, to rapidly improve the customer experience and eliminate any unnecessary friction from banking tasks. These amazing banking chatbots allow financial institutions to interact with millions of customers while keeping them informed about potential issues or upcoming payments. Banks and credit unions are deploying AI-powered chatbots to modernize the ai customer experience and remove friction from everyday banking. Chatbot statistics can help prove that these banking chatbot solutions, or AI virtual assistants, are game changers for the financial industry.

Omnichannel Routing: Improve Business Communication

For example, because of chatbots, banks are projected to save over 7 billion dollars next year. People need to be more tech-savvy to use a chatbot than to make a simple phone call or interact with a customer service representative in person. Plus, this can help you learn more about your customer’s history with your bank. You easily can look back at past messages to learn more about past complaints or other issues they’ve had with your business.

banking ai chatbot

To improve their speed while keeping the high quality of their services, banks must incorporate artificial intelligence automation and combine it with the human touch and expertise. Banking and financial services must deliver timely and personalized customer service to stay in the game. However, traditional banking methods are time-consuming and might be frustrating for the customer, especially if they must wait long to resolve their issue. Even in 2021, clients still experience tedious waiting and complicated solutions to their problems.

What kind of support can financial institutions expect from Teloz’s Contact Center Service?

This might look like a breakdown of coffee shop expenses over the past month, showing your customers when and how their money is being spent. One of the big reasons that 40% of internet users prefer to interact with chatbots over human agents is for their incredibly efficient support. A single AI chatbot can handle an unlimited number of chats at once, responding to each chat without delay. For customers, this means quick responses to their questions that could otherwise see them entering a long queue.

  • If they’re dealing with these problems outside of regular business hours, they may not be able to get the immediate help they need.
  • Credit scoring systems are the most common and popular way of finding out if someone is eligible for a loan or not.
  • Chatbots in banking are helping make regular financial service tasks easier.
  • One can also recover their account details and make changes such as updating their current address or phone number.
  • Take the rise of chatbots or AI conversational interfaces in the financial industry as an example.
  • High maintenance cost

    The more operators a business employs, the higher its payroll, taxes, hiring costs, training, and equipment.

And understanding your money is key, even with AI, as someone’s financial situation is often “down to hundreds of micro decisions made every single day,” Dillon noted. “Big data is powering much of AI personal finance applications, but there are risks. What if your personal financial data is hacked or stolen?” metadialog.com she said, bringing up a risk factor Coles is also concerned about. Sensitive information like this requires careful safeguarding, the latter added. “AI is both disrupting and refining existing personal finance,” Bonnie Buchanan, a professor of finance at the University of Surrey, told CNBC Make It.

Ally Assist Ally Bank (USA)

The CFPB cited wasted time, increased levels of frustration, and the potential for erroneous responses as challenges for consumers. In addition, inaccurate information could potentially leave consumers paying “junk fees” that they might otherwise be able to avoid. The Consumer Financial Protection Bureau (CFPB) has released a new issue spotlight focusing on AI chatbots in the banking industry. According to the agency, chatbots may pose significant challenges for consumers and potential legal compliance concerns for banks. American Express focuses on the merchant relationship by making them aware of the benefits of a credit card, contextual recommendations, and notifications regarding sales. In order to avail the benefits, customers must connect to the AmEx messenger chatbot.

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Posted: Tue, 21 Feb 2023 08:00:00 GMT [source]